How to Use the Support Page on Healing Sky

The Support page is your direct line to the Healing Sky team. If you experience a technical issue, have a billing question, need help navigating the platform, or want clarification about a feature, this is where you submit and manage support requests.

You can access Support from the left-hand dashboard menu under Support.

Page Overview

At the top of the page, you’ll see:

New to Raising a Ticket?

This section explains that submitting a ticket is simple and that the support team will assist you throughout the process.

Below that are two primary action buttons:

Create Ticket
View Tickets

These are the two core functions of the Support page.

Create Ticket

Clicking Create Ticket opens the ticket submission form.

This is what you use when you need assistance.

Ticket Details Section

When creating a ticket, you will see the following fields:

1. Title

A short summary of your issue.

Example: “Unable to access subscription content” or “Billing charge question.”

This helps the support team quickly understand what the request is about.

2. Ticket ID

This is automatically generated.

It acts as your reference number for tracking the issue.

You can use this ID when following up on your request.

3. Category

A dropdown menu where you select the type of issue.

Examples may include:

Technical Support
Billing
Account Issues
Content Access
General Inquiry

Selecting the correct category ensures your request is routed to the right team faster.

4. Priority

This indicates urgency.

Options typically include:

Low
Medium
High

Use this responsibly. If something prevents you from using the platform entirely, that would warrant higher priority.

5. Description

This is where you explain the issue in detail.

The more specific you are, the faster the team can help. Include:

What happened
What you expected to happen
Any error messages
The device or browser you’re using

Clear communication here saves time.

6. Upload File

You can attach screenshots (JPG or PNG).

This is especially helpful for:

Error messages
Payment confirmations
Visual bugs
Display issues

Screenshots dramatically speed up troubleshooting.

7. Save or Cancel

Save submits your ticket.
Cancel discards the request if you change your mind.

After submission, you will typically receive confirmation that your ticket has been logged.

View Tickets

Clicking View Tickets takes you to the Ticket List page.

This page shows all support requests you have submitted.

Ticket List Columns

You will see a table with:

Ticket ID
Title
Category
Priority
Status
Attachment

This allows you to:

Track open issues
See if something is still pending
Confirm resolution
Reference past conversations

Status Updates

Common statuses may include:

Open
In Progress
Resolved
Closed

This keeps communication transparent and organized.

If you have no tickets yet, the page will show “No records found.”

Why the Support Page Matters

Instead of emailing randomly or guessing where to get help, the Support page:

Keeps communication centralized
Documents your issue
Creates accountability
Provides a reference ID
Allows you to track progress

This is especially important for billing or subscription-related questions.

Types of Issues You Can Submit

Clients typically use Support for:

Technical Issues

Videos not loading
Pages not displaying correctly
Login problems
Calendar sync issues

Billing Questions

Subscription charges
Refund requests
Payment failures
Incorrect billing dates

Account Issues

Profile updates
Email changes
Password or login concerns

Content Access

Unable to access subscribed content
Locked provider material
Event access issues

General Inquiries

Feature questions
Platform navigation help
Feedback or suggestions

Best Practices for Faster Support

If you want a faster resolution:

Be specific in your title.
Provide clear details in the description.
Attach screenshots when possible.
Choose the correct category.
Set an appropriate priority level.

Clear tickets get resolved faster. Vague tickets slow things down.

When to Use Support vs. Other Pages

Use Support when:

Something isn’t working.
You are charged incorrectly.
You need help with access.
You’re unsure how something functions.

Do not use Support for general browsing or discovery. For that, use:

Wellness Hub
Provider Directory
My Healing Sky Feed

Support is strictly for assistance.

Final Note

The Support page is there to protect your experience. Use it confidently when needed. It ensures your issue is documented, tracked, and resolved professionally.